Rules and rights

You can receive compensation from an insurance company if you have been injured by healthcare, dental care or your medicine.

A healthcare journey is a journey between your home and a healthcare provider. For example, this may be a visit to a doctor, a dentist, a counsellor, a physical therapist or a physiotherapist. The journey may be made by bus, train or your own car. You are personally responsible for getting yourself to and from the planned appointment. If you are unable to take public transport or use your own car due to health reasons, you have the right to make the journey by taxi. A doctor’s note is required for this.

Here you will get some advice and practical information before and during your visit to the hospital or healthcare center in Region Västerbotten.

The high-cost protection that is in place for healthcare services means that you will pay no more than SEK 1, 450 in patient fees during any 12-month period. Some services, such as vaccinations, are not covered by this protection.

Have you had a bad experience in healthcare? Then you can complain. You can complain in different ways. You can also report what has been good.

You should only have sex if you want to. No one is allowed to do anything sexual with you if, for example, you say “No” or are asleep. It is a crime to have sex with someone who does not want to.