Rules and rights

A healthcare journey is a journey between your home and a healthcare provider. For example, this may be a visit to a doctor, a dentist, a counsellor, a physical therapist or a physiotherapist. The journey may be made by bus, train or your own car. You are personally responsible for getting yourself to and from the planned appointment. If you are unable to take public transport or use your own car due to health reasons, you have the right to make the journey by taxi. A doctor’s note is required for this.

The high-cost protection that is in place for healthcare services means that you will pay no more than SEK 1, 400 in patient fees during any 12-month period. Some services, such as vaccinations, are not covered by this protection.

A record is made when patients seek and receive care. The primary purpose of patient records is to ensure that your healthcare is documented by the staff member who administers your care.