Remember to cancel or rebook well in advance if you can’t make the appointment.

Remember to bring

• appointment notice
• ID card or other proof of identity
• payment card
• list of any medication you are taking
• any health declaration.

Please prepare for your visit by writing down questions and concerns. You can bring a close relative or friend if you want.

Need help arranging your journey to your healthcare appointment? 
Please contact the booking centre on +46 (0)771-25 10 20.

Compensation for healthcare journeys

Providing samples

If you need to provide any samples for your visit, do so at your healthcare centre well in advance, unless there are other instructions in your appointment notice.

Parking

At certain times of the day, it can be difficult to find parking spaces at the hospital. At Region Västerbottens's website, you can find information about visitor parking:

Parking at University Hospital of Umeå

Parking at Skellefteå Hospital (page in Swedish)

Parking at Lycksele Hospital (page in Swedish)

Accommodation close to the hospital

If you are traveling a long way for your treatment or examination, you may be able to stay in patient accommodation or a patient hotel.

Help finding your way around

Directional maps are located in the hospital’s central entrance. You can also ask for help at the information desk.

Digital map for visitors to the University Hospital of Umeå (Norrlands universitetssjukhus)

Interpretation into your native language

You can get help from an interpreter during your visit to healthcare or dental care. Inform the clinic or department well in advance and they will order an interpreter service. The interpreter can be present on site, by telephone or video call.

Interpretation into my language

Interpretation for people with disabilities

An interpreter can help you, for example, if you have hearing loss. For interpretation for people with disabilities, contact Västerbotten's interpreting centre (page in Swedish).

Register at the reception desk or check in on your mobile phone

When you arrive for your appointment, you can either check in with a mobile bank ID on your mobile phone at incheck.regionvasterbotten.se or register at the reception desk given in the appointment notice.

If mobile check-in is possible, you will receive a link in the SMS reminder sent to you before the visit. You can check in no earlier than 30 minutes before your visit.

You will receive an invoice for the visit afterwards.

Refrain from smoking

Region Västerbotten's facilities and outdoor environments are non-smoking. This prohibition also applies to e-cigarettes, waterpipes and chewing tobacco. Please refrain from smoking during your hospital stay. You have the possibility to receive nicotine replacement if you are admitted and want to refrain from smoking.

Avoid strong scents

Many people are sensitive to strong scents due to allergies or asthma. Do not use strong scents such as perfume and aftershave when visiting healthcare facilities.

Internet via Wi-Fi network

During your visit, you can connect to the guest network RV-GUEST and access the Internet for free.

Healthcare personnel in training

Healthcare personnel of all kinds are trained at the hospital. They also participate in the care work, but it is you, as the patient, who decide whether they can attend your examination or treatment.

Confidentiality

Everyone who works in healthcare is bound by confidentiality. This means that neither healthcare personnel nor students may disclose information about you unless otherwise permitted by law. This obligation of confidentiality also applies to interpreters.

Storage of samples in biobanks

Some samples submitted to healthcare are stored in biobanks. The samples are stored primarily to make your care as professional and safe as possible.

Registration of personal data

As a patient, you have the right to know what personal data a healthcare provider has registered about you. Read more about your rights at Region Västerbotten's website (page in Swedish).

Upon discharge

When you are discharged from hospital, your doctor will advise and inform you in most cases. You will also receive the prescriptions and certificates you need. If you wish, a close relative or friend can attend the debriefing.

Views on healthcare

If you have comments about the care you have received, you can file a complaint. You can either contact the facility where you have received treatment or contact the patient advisory committee (patientnämnden).

Submit a complaint online

Contact the patient advisory committee (patientnämnden, page in Swedish)

Payment and patient fees

How much you pay for your visit depends on such things as your age and the type of visit. You can pay by card or digital invoice when you visit the region’s healthcare units. If none of these options work for you, you can pay by paper invoice, direct debit or cash.

High-cost protection

There is a limit to how much you need to pay for health and medical care. It is called high-cost protection and is very similar in all regions.

Patient fees and high-cost protection