RULES AND RIGHTS

Patient Guide

Patientguiden - engelskaThe content concerns Blekinge

The Patient Guide 2020 gives you an overview of what you should do if you get sick, what rules apply in Region Blekinge and what rights you have as a patient.

1177 Care Guide

1177 Care Guide is a 24/7-open service from Sweden's regions.

1177 Care Guide by phone

Call 1177 if you need medical advice. The nurses at 1177 Care Guide answer your questions, give you advice and guide you right in the care.

1177 Care Guide on the web

1177.se is a gathering place for advice, information, inspiration and e-services for your health, care and dental care. Read about diseases, treatments, rules and rights or ask an anonymous question and get a personal answer. Find and compare care clinics and log on to 1177 Care Guide's e-services to contact healthcare.

Visit 1177.se or call 1177 for medical advice. Open 24/7.

E-services make your day to day life easier

E-services make your day to day life easier

By using 1177 Healthcare guide’s services you can view your medical records, contact healthcare in a safe way and conduct your healthcare matters twenty four hours a day. At 1177.se you will find the e-services offered by your healthcare centre or clinic.

Contact healthcare

Through e-services at 1177.se you can contact your healthcare centre or clinic twenty four hours a day. You can re-schedule or cancel appointments, ask your doctor or nurse questions, renew prescriptions and medical aids.

Schedule, reschedule and cancel your appointment

All healthcare centres, most clinics at the hospitals and child healthcare in Region Blekinge offer the option of using the e-services to ask healthcare to cancel and reschedule appointments. Now we also offer the option of scheduling, rescheduling and cancelling appointments yourself directly at 1177.se.

Video meetings with healthcare

We have begun to implement digital care services. That means that you can, among other things, can meet with healthcare staff through a video meeting on your mobile phone, tablet or computer.

Read your medical records on the internet

If you have received medical care in Blekinge and are 16 or older you have the option of reading your medical records online. This will provide you with an opportunity to prepare for your next healthcare visit and to understand what has happened and what has been said afterwards. You also show your records to family members and discuss it with them. If you are a legal guardian you can read your child’s medical record information by using your own login information until the child turns 13. After that the child will need their own login information.

Keep track of prescriptions, high-cost protection and certificates

Through the e-services you can view all of your prescriptions and what drugs you have collected at the pharmacy. You can also see how much more you need to pay before you reach high-cost protection for drugs. You can also read, download and send your medical certificates.

SMS reminders

SMS reminders about your healthcare visits and dental care visits are an efficient way for you to avoid missing appointments. Activate the service through the e-services (does not apply to dental care yet) or inform your healthcare clinic. The SMS reminders are for visits to the healthcare centres, hospitals or dental clinics.

How to access the e-services

To use the e-services, log into 1177.se. The easiest way to do this is with e-identification, which you can obtain at a bank or from Skatteverket. You can install your e-identification in a mobile, tablet or computer. If you are unable to have e-identification you can log in with a password and SMS.

Read more about e-services.

How to seek medical care

1177 Healthcare guide – healthcare advice twenty four hours a day

At 1177.se you can find information about what you yourself can do in order to feel better and recover more quickly. Here you can also find all the necessary contact information pertaining to healthcare. When you phone 1177 you will receive advice from a nurse about what you yourself can do and where you should turn if you need care. The number works all over the country – twenty four hours a day every day of the year.

The healthcare centre – your first choice in the case of an injury or illness

Contact your healthcare centre first! There you will receive help if you have injured yourself or if you are not feeling well. The staff at the healthcare centre has experience and knowledge when it comes to most injuries and illnesses. If it is necessary you will be sent to the hospital. When the healthcare centre is closed you can seek medical care at the county’s two evening and weekend on-call centres by dialing 1177.

112 and the emergency room – care in serious and life threatening situations

At the emergency room you will receive help if you become seriously ill or seriously injured in an accident. Patients with the most urgent need of medical care will always be tended to first. In Blekinge there is an emergency room at Blekinge Hospital in Karlskrona. It is open twenty four hours a day.

The emergency number 112 is available if you or someone nearby is in need of immediate emergency care.

Important telephone numbers

Do you have questions but are not sure where to turn? Do you want to come in contact with employees within Region Blekinge? Our switchboard operators are happy to answers questions or help guide you to where you need to go. If you are phoning from a mobile phone you can dial your local area code or use Karlskrona’s area code below.

Switchboard (twenty four hours a day): 0455-73 10 00

Healthcare advice

Advice from a nurse about what you yourself can do and where to turn if you need advice.

Healthcare advice (twenty four hours a day): 1177

Patient transport services

Schedule or cancel a trip: Blekingetrafiken’s booking centre: your area code -165 00

Questions about patient transport services: 0455-73 10 97

The Health and Social Care Inspectorate

If you are dissatisfied or if you have any questions or opinions about healthcare and dental care you can contact the Health and Social Care Inspectorate (Patientnämnden). You can find forms and a power of attorney at 1177.se/Blekinge.

The office of the Health and Social Care Inspectorate: 0455-73 10 90

How healthcare works

This will give you an overview of some of the different sections of healthcare. At 1177.se/Blekinge you can read more about how to seek medical care at the right clinic.

Healthcare centre

You should almost always seek help at the healthcare centre first when you are sick or are experiencing a problem. At the healthcare centre you will receive help when you have sustained an injury or are not feeling well. You can get also get help to prevent illness here. For example, you can get help with vaccinations, dietary advice and help to stop smoking or drinking.

On-call centre

When the healthcare centre is closed you can seek medical care at the on-call centre by dialing 1177. There are two on-call centres in Blekinge; one in Karlshamn and one in Karlskrona. You can seek medical care at the on-call centre if you are experiencing problems that cannot wait. If the situation is life-threatening you should instead go to the emergency room in Karlskrona or dial 112.

The emergency room

At the emergency room you can get help if you are urgently ill or have been seriously injured in an accident. The emergency room is located at Blekinge Hospital in Karlskrona and is open twenty four hours a day.

Do not visit the emergency room if you are experiencing a minor problem. They need to prioritize serious medical conditions and accidents. If you are experiencing minor problems you will most likely need to wait for a long time. You may also be referred to an on-call centre or healthcare centre. If you are not sure of how serious your medical condition is you can phone 1177 in order to consult with a nurse. Phone the emergency number 112 if you or someone nearby is in need of immediate emergency care.

Specialty care

A specialty clinic is especially adapted to care in special areas, such as skin, eyes, gynecology or ear, nose and throat specialty. In some cases you can contact the clinic directly. In other cases you need a referral from a doctor at the healthcare centre.

Read more

Referral

Specialty care

Pediatric healthcare

Pediatric healthcare offers preventative healthcare, medical examinations and vaccinations for all children under the age of six as well as help and support for parents – individually or as a group.

Read more

Children and parents

Women’s healthcare

Women’s healthcare offers advice and support concerning sex and intimacy, contraceptives, sexual transmitted diseases and abortion. Women’s healthcare offers regular visits for expecting parents during the pregnancy and monitors the health of mother and child.

Read more

Women's healthcare

Pregnant         

Geriatric clinic

Several healthcare centres have a geriatric clinic for elderly people in an effort to create closeness, accessibility and continuity in their medical care. Here you can get help, support and more cohesive medical care. For example, you will have more time during each visit and talk and it is easier for you to contact the clinic through a direct number without the need to press different buttons in order to make selections.

Youth clinic

If you are under the age of 26 you can also turn to the nearest youth clinic if you, for example, need someone to talk to, if you have any questions about sex and intimacy, need contraceptives or want to get tested for sexually transmitted diseases.

Read more and find contact information

Contact information

UMO.se

Psychiatric health

If you are young and not feeling well you can turn to student health, the youth clinic or your healthcare centre. If you are experience acute psychological problems you can contact a child and youth psychiatric clinic (BUP), the emergency care team in Karlshamn or the psychiatric emergency clinic in Karlskrona. You can always dial 1177 for advice.

If you are an adult and are not feeling well you should contact your healthcare centre first. If your problems are acute you should turn to the emergency care team in Karlshamn or the emergency psychiatric clinic in Karlskrona. You can always dial 1177 for advice.

Read more

Seek psychiatric care in Blekinge

Medical aids

You may need prescriptions for medical aids in order to cope with your day to day life. Medical aid centres have different types of medical aids, for example for disabled persons, medical devices for treatment, cognition aids, communication aids and vision aids.

Read more

Medical Aids

Medical screenings

Gynecological cervical screening test

Thanks to gynecological cervical screening tests, early cell changes can be detected and treated, so that they do not develop into cervical cancer. Women aged 23-50 are called in for a screening every three years and women aged 51-65 every five years. Cervical screening tests are performed in women’s healthcare. You can reschedule your appointment by logging into 1177.se

Read more

Gynecological cervical screening test

Mammogram

A mammogram is an X-ray examination of the breasts with the use of a special X-ray technique that provides detailed images. A mammogram examination can detect breast cancer before it has had time to cause any symptoms or before one can even feel it in the breast. Women aged 40-74 are called in for a mammogram every other year.

Read more

Mammogram

PSA test

Blood tests to detect prostate changed (PSA) are not routinely performed. PSA is a blood test that is included in the examinations that you undergo when your prostate is examined or if you are experiencing problems urinating. You can also take a PSA test if you are concerned about prostate cancer.

Read more

PSA test

Ultrasound examination of the aorta

With the help of an ultrasound examination one can detect abdominal aortic aneurysms. Men in Blekinge who are 65 years old are called in for an examination.

Read more

Ultrasound examination

Chlamydia and gonorrhea test

If you are registered in Blekinge and are over the age 15 you can order a free Chlamydia and gonorrhea test online. There is no charge for getting tested and being treated for Chlamydia and gonorrhea, regardless of whether you take the test at a clinic or online.

Read more

Chlamydia test online

Home care

If you due to illness or disability are unable to get to healthcare you can receive home care. This way you can continue living at home even if you have a large need for medical care. The municipalities are responsible for home care in Blekinge.

Read more

Home care

Private care providers

We have contracts with private healthcare centres and specialists. In primary care all healthcare centres have the same mission, regardless of whether they are public or private. Patient fees, rules regarding patient transport services and other patient rights are always the same when you seek medical care at our clinics. However, if you are seeking medical care from a private care provider that does not have a contract with Region Blekinge or in another region, other rules and fees may apply.

How dental care works

This is an overview of some of the different parts of dental care.

Advice online

At 1177.se you can find advice about dental care. You can find articles, films and reports on the topic.

Read more

Teeth

Dental care

Advice over the phone

Contact your dental clinic or dial 1177 for advice.

When you are in need of dental care

The Swedish Public Dental Service is comprised of both general dental clinics and specialty dental clinics. You should at first hand contact the general dental clinic that you are registered with. If needed, you will get to visit a specialty dental clinic.

Read more and find contact information

When you have a severe toothache

If you are experiencing a severe toothache you should phone your general dental clinic. If you are experiencing a severe toothache during the weekend you can phone Region Blekinge’s switchboard at 0455-73 10 00 in order to find out which dental clinic is on-call.

Accident with tooth injury

If you have lost teeth when all dental clinics are closed you need to contact the emergency room in order to get help. Phone Region Blekinge’s switchboard at 0455-73 10 00 or 0454-73 10 00 and they will assist you.

Children and adolescents

Children and adolescents have free dental care until the age of 23. The Swedish Public Dental Service is responsible for children under the age of three. Between the ages of 3-23, you can choose your own dentist. You can choose one of the Swedish Public Dental Service’s clinics or a private clinic.

Adults

Starting from the year when you turn 24 you are required to pay for dental care, but you will instead be covered by national dental care subsidy. You can often continue to receive invitations to examinations even after you have reached the age of 24. Otherwise you will need to schedule an appointment with a dentist or dental hygienist yourself. You can read more about fees for dental care on this page.

If you are not satisfied

You should at first hand turn to the dentist who has treated you. You can also contact the clinic manager or Patient Advisory Committee.

Read more

If you are not satisfied with your dental care

Fees for healthcare

Patient fees apply within Region Blekinge, at healthcare centres that are included in the healthcare selection and for private care providers that we have a contract with.

Visits to primary care and on-call centres

Doctor visit (including on-call centre): SEK 150

Scheduled telephone contact that replaces a physical visit to a clinic: SEK 100

Visit with a care provider other than a doctor: SEK 100

Visit with another care provider in primary care: SEK 100

Visit with a specialist nurse in primary care: SEK 100

Visit with a nurse in primary care: no fee (with the exception of the on-call centre: SEK 100)

Visit with an assistant nurse in primary care: no fee

Video meeting with healthcare: same fee as if contact has taken place through a physical appointment

Visit with psychiatry or habilitation

Visit with all occupational categories: SEK 150

First referral visit (some exceptions apply): SEK 100

Scheduled telephone contact that replaces a physical visit to a clinic: SEK 100

Visit in pediatric and youth psychiatry: no fee

Habilitation visit: no fee

Visit within Blekinge Hospital

Doctor visit: SEK 300

Doctor visit at the emergency room: SEK 400

Exception: First referral visit (some exceptions apply): SEK 100

Scheduled telephone contact that replaces a physical visit to a clinic: SEK 100

Visit with a care provider other than a doctor: SEK 100

Home care after an assessment car or ambulance has been dispatched, and you do not need to visit healthcare: SEK 100

Visits with private doctors and private physiotherapists

For private doctors who have a contract with Region Blekinge or who are covered by the Medical Care Compensation Act, patient fees for visits cannot exceed the patient fees within Region Blekinge.

For private physiotherapists with the same compensation from Region Blekinge the patient fee for visits cannot exceed the patient fees within Region Blekinge.

Sampling and medical examinations

Sampling due to illness: no fee

Referral visit for X-ray: SEK 100

Mammogram (to detect breast cancer): no fee

Aortic screening: SEK 150

Gynecological cervical screening test: no fee

Examinations not connected to illness: fee according to hourly rate

Certain certificates, such as for an insurance company for a cancelled trip: fee according to hourly rate

Fees when you are hospitalized at Blekinge Hospital or psychiatric care

Children and adolescents up until the year they turn 19: no fee

Adults 20 or older:

  • gross annual income of minimum SEK 96,001: SEK 100 per day
  • gross annual income of maximum SEK 96,000: SEK 50 per day

Vaccination

The basic fee for vaccination is SEK 300. Added to that is the cost for the vaccine. Vaccination against influenza and pneumonia (for the vaccine Pneumovax) is covered by high-cost protection. Certain high-risk groups are vaccinated at no cost before influenza season:

  • vaccination against influenza and pneumonia for people who are 65 or older: no fee
  • vaccination against influenza for pregnant women (after pregnancy week 16): no fee

Read more

Travel advice and vaccinations

Medical aids

Certain medical aids are free of charge, others are considered self-care and are paid for by you. You may borrow certain medical aids and return them once you no longer need them.

Here are a few examples of medical aids and fees that you pay yourself:

  • crutches and support canes: children and adolescents up until the year they turn 19: no fee
  • crutches and support canes: SEK 100 per item or per pair (you purchase the crutch or cane)
  • fitting and post-checkup of hearing aid: SEK 800

The fees mentioned that are paid by you are not included in the high-cost protection.

Costs for failure to show up for a scheduled appointment

If you are unable to attend a scheduled appointment you must notify healthcare. You need to cancel the appointment no later than 24 hours in advance. Visits for outpatient surgical interventions require more planning and must therefore be cancelled no later than 72 hours in advance. Log into 1177.se or phone the clinic.

If you fail to show up for a scheduled appointment or if you cancel or reschedule too late you will need to pay a fee even if you have an exemption card or if the visit is free of charge. An invoice fee of SEK 50 will be added to the cost.

  • outpatient surgery: SEK 450
  • other visits: SEK 300
  • adolescents 18-19 years old: SEK 100 for all types of failure to show up for an appointment

Read more

If you fail to show up

Pay with cash, card or e-invoice

You can pay with cash, bank card or an invoice. You can also choose to receive your invoice in the form of an e-invoice.

High-cost protection for healthcare

Save your receipts for patient fees. Once you have paid SEK 1100 in patient fees within a period of twelve months you are entitled to an exemption card for healthcare. The exemption card is personalized and is valid for a twelve-month period starting on the day of your first healthcare visit.

High-cost protection does not include fees for medical check-ups, certificates or fitting and post-check-up of a hearing aid. Fees if you fail to show up for a scheduled appointment and fees for hospitalization are not included either.

Included in Region Blekinge’s high-cost protection is fees for visits and vaccination costs for influenza vaccination and vaccination against pneumonia, as well as the visit fee for dental treatment of patients with special needs. Fees for vaccinations other than against influenza and pneumonia are not included.

Read more

High-cost protection

Fees for dental care

Dental care fees

Children and adolescents receive free dental care up until the year they turn 23, in Swedish Public Dental Care Service as well as at private dentists who have a contract with Region Blekinge. Starting from the year you turn 24 you pay fees according to the standard dental care rate. You can request a cost estimate for the entire treatment before the treatment begins or ask for the price list.

Read more

How much does dental care cost in Blekinge?

Cost for failure to show up for an appointment

Cancel or reschedule an appointment no later than 24 hours prior to the visit by phoning the clinic. If you fail to show up for an appointment or if you reschedule too late you must pay a fee, even if the visit was free of charge to begin with. Children and adolescents ages 0-18 pay SEK 200. Starting from the year when you turn 19, you pay SEK 705 when you fail to show up for a visit at a general dental clinic and SEK 855 when you fail to show up for a visit at a specialty dental clinic. Added to that is an invoice fee of SEK 50.

Preventative dental care

Preventative dental care is regular dental care at a fixed rate. You can sign a preventative dental care agreement starting from the year when you turn 24. The agreement is valid for three years and the fee is determined after an examination by a dentist or dental hygienist.

Read more

Preventative dental care

National dental care subsidy and high-cost protection

A national dental care subsidy comes into effect from the year when you turn 24. Included in that is:

  • General dental care allowance. If you are between 24 and 29 or over 65 you receive a SEK 600 allowance, and if you are between 30 and 64 you receive SEK 300 per year.
  • Specialty dental care allowance. You can receive SEK 600 per six months if you suffer from certain illnesses and disabilities. The allowance covers preventative dental care.
  • High-cost protection. This entails that Försäkringskassan pays for a portion of your treatment costs. The costs are calculated on reference prices determined by the Dental and Pharmaceutical Benefits Agency. You pay the full cost of your dental care up to SEK 3000, after that you will receive dental care allowance for portions of the costs beyond that sum:
  1. 50 percent of the treatment cost between SEK 3000 and SEK 15000
  2. 15 percent of any treatment cost that exceeds SEK 15000

Necessary and outreach dental care

If you need special help with dental care due to a major long-term care need you can receive so called necessary dental care. It may for example be the municipal nurse, district nurse or care administrator that assesses whether you are in need of special assistance with dental care. You will then receive a green card which entitles you to free oral health assessments once a year, at which time the Swedish Public Dental Service will visit you in your home or in your residence. You must always show the green card when you visit the dentist. Dental care then has the same fees as healthcare does and is covered by high-cost protection. If you are 85 or older you do not pay a fee.

Dental care in connection with illnesses and treatment

There are a number of illnesses, conditions and problems where some dental care may be included as part of medical treatment. Dental care then has the same fees as healthcare and is covered by high-cost protection. If you are 85 or older you do not pay a fee.

  • Short-term medical treatment: Only dental care that is connected to the illness or medical treatment is included, it applies for a shorter period of time and always after the assessing dentist has reviewed the application. You will need to pay for any remaining dental care yourself.
  • Long-term medical treatment or disability: If you have major problems managing your oral hygiene due to long-term illness or disability, you may be entitled to dental care support. Your doctor will write a certificate that you submit to the assessing dentist. If you are entitled to dental support you will receive a blue card that you must show when you visit the dentist.

Read more

Teeth

Dental care

Patient transport services – how to travel to and from healthcare

Below is an overview of what applies when you travel to and from healthcare in Blekinge, as well as outside the county when you have a referral.

In connection with visits or treatments you can travel to and from healthcare and specialty dental care by train and bus free of charge. If there are medical reasons for why you need to use a difference type of transportation you can also receive some compensation. However, we do not pay compensation for trips to and from primary care (for example the healthcare centre or the on-call centre) or the Swedish Public Dental Service’s general dentistry clinics.

Train and bus

In order to travel free of charge you must show the bus driver or conductor the proof of travel that will be sent to you along with your invitation. The proof of travel is valid for a return trip and for the route and date that is on the paper. The proof of travel is personalized and in the case of a ticket inspection you must be able to show I.D.

There is a free of charge connecting bus in the hospital area in Karlskrona. The bus is handicap-friendly and travels from Bergåsa station every five minutes between 6:20 a.m. and 5:00 p.m. Monday to Friday.

If you have a referral to a care provider outside the county you may be entitled to a cost-free return trip. You will need a certificate, which Region Blekinge will send to Blekingetrafiken and the trip must be booked through Blekingetrafiken’s booking centre at least three days in advance. If you seek medical care outside of the county on your own, you yourself will need to pay for your return trip.

If you are travelling with Region Blekinge’s buses Ekoxen to Malmö or Linnéan to Växjö you will need a certificate. Region Blekinge will send the certificate to Blekingetrafiken and the trip must be booked through Blekingetrafiken’s booking centre. If you want a connecting trip from your home to the bus it will cost SEK 20, which you will pay in cash to the driver. Read more about this in the section on connecting trips.

Blekingetrafiken’s cars and special vehicles

If you due to your medical condition are not able to take the bus or train you can travel with Blekingetrafiken’s cars and special vehicles instead. You will then need a certificate specifying your medical conditions, which must be signed by care staff, or a mobility service certificate. The special vehicles are especially fitted with wheelchair spaces and a ramp. The trip is from door to door and you need to be prepared to travel together with other passengers. Book your trip as early as possible through Blekingetrafiken’s booking centre. The fee that you need to pay for a one-way trip is SEK 60, which you pay in cash to the driver.

Connecting trips to or from trains, buses and flights

If the nearest stop or station is far from your home you can book a connecting trip through Blekingetrafiken’s booking centre. The fee that you need to pay for a one-way trip is SEK 20, which you pay in cash to the driver. The proof of travel is not valid as a ticket for your connecting trip.

If you have not booked your connecting trip through Blekingetrafiken’s booking centre, for example a connecting trip outside the county, you yourself must pay the cost when you travel. In order to be reimbursed afterwards you need to fill out and send in a travel expense form along with receipts.

Private car

In order to receive reimbursement for travel with a private car you need to fill out and send in a travel expense form. The fee that you need to pay yourself for a one-way trip is SEK 100 (mileage allowance is SEK 12). If you on your own initiative decide to seek medical care outside the county you need to pay for the trip yourself. Parking fees are not reimbursed.

Flight

In order to travel by air you need a medical certificate issued by Region Blekinge. The certificate is sent by Region Blekinge to Blekingetrafiken. The trip must be booked through Blekingetrafiken’s booking centre at least three days in advance. You do not need to pay a fee.

Transport to your home from healthcare

You should at first hand use public transportation if possible, in other words train or bus. If you have travelled to a healthcare facility using Blekingetrafiken’s car or special vehicle there is no guarantee that you will get to use the same type of transportation when you go home. Your medical condition will determine how you travel.

Accompanying person

The need for an accompanying person must be medically motivated and verified with a certificate. The expenses for the accompanying person are reimbursed without any deductions for own costs. If a private car is used for the trip, a fee will be deducted for trips where you as a patient are travelling in the car. For example, when an accompanying person drives you to a healthcare facility and travels back alone a deduction for the trip is made, but no deduction is made for the trip home. Accompanying persons will not receive compensation for loss of income and food expenses.

Travel expense form

In order to receive travel reimbursement you must fill out a form that you can print out at 1177.se. You'll find the form here. You can also receive it at our clinics, by phoning 0455-73 10 97 (weekdays between 9 a.m. -12 a.m.) or through email: helpdesk.sjukresor@regionblekinge.se.

Send the form along with receipt or medical care certificate to:

Region Blekinge

Ledningsstöd, redovisning

371 81 Karlskrona

High-cost protection and exempt card for patient transport

High-cost protection for patient transport is SEK 1800. That means that you do not need to pay more than SEK 1800 in fees for patient transport during a twelve month period, starting from the date of your first patient transport.

Booking and canceling patient transport

Phone Blekingetrafiken’s booking centre to book your trip well in advance. Travel outside the county must be booked at least three days prior to the trip.

Telephone number: 0455-165 00 (or your local area code in Blekinge)

Open: Monday to Friday 6:00 a.m. – 9:00 p.m., Saturday, Sunday and holidays 8:00 a.m. – 9:00 p.m.

When the booking centre is closed, urgent trips that do not require an ambulance can be booked by phoning 0455-122 67 (or your local area code in Blekinge).

Questions about patient transport

If you have any questions about regulations and compensation for patient transport you can phone Region Blekinge at 0455-73 10 97.

Read more

Patient transport services

Regulations and rights from A to Ö

Spiritual care

The hospital church in Karlshamn and Karlskrona is available to patients, family members or staff in Region Blekinge if you need somebody to talk to or someone just to listen to you. You are welcome regardless of what your religion or belief is. We can arrange for contact with representatives from different beliefs and religions. You can reach the hospital church by phoning the switchboard at 0455-73 10 00.

Treatment and discrimination

It is our ambition to have a patient-centered approach in how we work. Among other things, this means that we want you as the patient to be involved in your own health and care and that the staff should, as much as possible, will plan your care in consultation with you. This is done based on medical needs and with the help of available resources.

You have the right to be treated in a professional and dignified way regardless of gender, ethnicity, religion or religious belief, sexual preference, age, cross-gender identity or expression, or disability. This applies to both patients as well as family members. To a high degree, the opposite applies, in other words that patients and family members must treat the care staff with respect. As a patient you may have requests regarding staff but you do not have the right to make discriminatory demands to be treated by staff of a certain gender, ethnic origin, religious belief or such. If you make discriminatory demands and refuse treatment by certain staff it is regarded as you declining care.

Biobanks

When you visit healthcare you may need to give a sample. If the sample will be saved for more than two months it will be stored in a biobank. The sample is saved in order for you to receive good care in the future, but it can also be used for research. You should receive information and give your consent.

Read more

Biobank Act

State allowance for eyeglasses for children

Children and adolescents between the ages of 0 to 19 who are visually impaired can receive an allowance for glasses. You must pay for the eye exam by an ophthalmologist. Children up to the age of 8 receive SEK 500 for single vision lenses and SEK 1000 for multifocal lenses. The allowance is paid to you several times if you have a prescription or referral. Without a prescription or referral, 12 months must pass between allowances. Children between the ages of 8 and 19 receive SEK 800.

Medical aids

If you have a disability and need medical aids in order for your life to function as well as possible you can contact an occupational therapist, physiotherapist, speech therapist, vision therapist or doctor. They are examples of professional groups that prescribe medical aids after an assessment of your needs has been done. You can for example reach them through your healthcare centre, habilitation, vision centre or municipality care.

Some medical aids are free of charge while others are considered self-care and are paid for by you. You may borrow certain medical aids and return them when you no longer need them. At 1177.se you can use a database to search for medical aids.

Read more

Medical aids

Health choice (Hälsoval) Blekinge

Health Choice Blekinge entails that you can choose between healthcare centres owned by Region Blekinge and private healthcare centres. You can switch healthcare centres as many times as you like. All healthcare centres within Health Choice Blekinge have been approved by Region Blekinge.

In order for the healthcare centre to be approved it must offer the basic mission determined by Region Blekinge, which among other things contains basic healthcare, advice, preventative efforts, rehabilitation, pediatric care and efforts involving psychological ill health. Health screenings or medical examinations are not included in the basic mission and is not something that is offered by all healthcare centres.

Quality register

Healthcare staff regularly report information about treatments and results to different quality registers so that the quality of the care can be improved. All information is confidential and is treated in the same way as medical records are. It can be deleted when it is no longer needed. You can decline to participate or at any time request that information be deleted.

Read more

National quality register

The Swedish Act Concerning Support and Service for Persons with Certain Functional Impairments (LSS)

The purpose of this act is for people with disabilities to receive the support they need to live a good and independent life to the extent that it is possible. LSS is a so called rights act. That means that you can go to a court of law to demand the rights that are included in the act.

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The Swedish Act Concerning Support and Service for Persons with Certain Functional Impairments

Identification

Always show identification when you go for healthcare visits.

Prescription drugs

Most prescription drugs are subsidized by the government. That means that they are included in the high-cost protection. All drugs that are included in the high-cost protection are free of charge for children under the age of 18. Contraceptives are free of charge in Region Blekinge for women until they turn 26.

Sometimes there are equivalent drugs to those that you have been given a prescription for. The pharmacy must then switch to a cheaper drug if it is available. The Medical Products Agency decides which drugs are replaceable. The active substance must be the same.

Drugs that are flushed down the toilet or thrown in the garbage are harmful to the environment. You should therefore always bring any leftover drugs to the pharmacy. This also applies to transdermal patches.

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How much do prescription drugs cost?

If you are not satisfied with your care

As a patient you have the right to be treated with respect and receive comprehensible information about your health condition and the examinations and treatments that are suggested. You should receive good quality care. If you are not satisfied with the care that you have received, or if you are dissatisfied with the treatment, you have the right to complain and give feedback. You should at first hand turn directly to the staff that has performed the examination or treatment. You can also approach the manager of the unit where you have received the care.

Patient Advisory Committee

If for any reason contact between you and the care staff is not working you can contact the Patient Advisory Committee in Blekinge. The committee consists of politicians but public officials reviews all cases. All members of the Patient Advisory Committee are bound by professional secrecy.

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Contact information to Patient Advisory Committee

The Health and Social Care Inspectorate, IVO

IVO is an inspection authority for the healthcare industry. IVO examines healthcare to ensure that it is safe, is of good quality and that laws and regulations are adhered to.

Patient Insurance

If you are injured in connection with an examination, care or treatment in healthcare or dental care financed by a region, you may be entitled to compensation from Patient Insurance.

Drug insurance

There is an insurance that compensated for unforeseen injuries that have been caused by drugs. Known adverse reactions can be compensated if they are unusually severe.

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If you are not satisfied with your care

Patient medical records

Medical records are kept whenever you seek and receive care, mainly so that you will receive good and safe care. If there are X-ray results, laboratory results and photographs they should be included in the medical records. Only care staff connected to you has the right to read the records, this includes for example medical secretaries. If you want to know who has read your medical records you should contact the healthcare centre and request a log excerpt. You can demand that incorrect information is deleted and that a dissenting opinion is entered into the records.

Medical records through the internet

If you are 16 or older and have e-identification you can log into 1177.se to view your medical records. You can view medical records dated 1 September 2015 or after that. If you want to view older records you can order copies.

Blocking information

Care staff at a care unit can read about previous test results, drugs and treatments that have been performed at another care unit in Region Blekinge. You can block information in the medical records that you do not want staff at other care units to read. Legal guardians do not have the right to block a child’s information.

Cohesive medical record

Cohesive medical record means that care providers share medical records information with each other. A care provider is someone who is a region, municipality, pharmacy or business owner. You must be asked if you consent to the care provider obtaining information from another care provider. You always have the option of saying no to cohesive medical records by requesting that information is blocked.

National patient overview is a service for cohesive medical records that makes it possible for care staff to, with your consent, have access to medical records information that has been registered with other county councils or regions, municipalities or private care providers.

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Patient medical record

The Patient Act

The Patient Act describes what information you should receive about your care and what your options are when it comes to choosing the care you need. The information should be adapted to your situation and your conditions.

Child rights

A child should be allowed an opportunity to express their opinion. If the child is small this can be done together with you as the legal guardian, but the older the child is the more important it is that the child gets to be a part of their own care. In order to be active in their own care and make decisions it is important that the child also understands the information.

Choosing care

The Patient Act gives you the right to choose with clinic you wish to contact in order to receive open care, provided that the clinic has a contract with a region. This applies all over the country and in both primary care as well as specialty care. The care that you receive depends both on the rules where you are registered and where you want to seek care. If you seek care on your own initiative in another region you will need to pay for travel expenses and accommodations yourself.

New medical assessment

If you have a life threatening or particularly serious illness or injury you can request a new medical assessment by another doctor. You can also on your own initiative seek care from another care provider. In those cases you will need to pay for travel expenses and accommodations yourself. Most regions do not require a referral for open specialized care.

Permanent doctor contact

Permanent doctor contact is the doctor that you are in contact with when you seek medical care in primary care. You are entitled to permanent doctor contact at your healthcare centre but you are not permitted to choose who that doctor will be.

Permanent care contact person

A permanent care contact person is a contact person who coordinates your care situation if you have many care contacts. It may for example be a doctor at the healthcare centre or at a specialty clinic but also other staff that you are in contact with. You can request to have a permanent contact person.

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Patient Act

Personal data

Every time you seek medical care or dental care Region Blekinge registers information about you. It may for example be your personal identity number, your name, address or information about your health. The data is needed in order for you to receive good, safe and secure medical care and dental care. You have the right to, once a year, request information about what personal data we have registered without any cost. The request should be written and signed and sent to the data protection representative in Region Blekinge.

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Personal data in healthcare

Referral

Sometimes you may need care at another clinic than the one you have been visiting. If so you may need a referral. Some of our specialty clinics require a referral or a self-referral where you as a patient describe your medical condition and why you are seeking care. Use the form self-referral which is available at 1177.se or write a letter. Regardless of whether a doctor’s referral or a self-referral is sent, specialty care will decide whether you are in need of specialty care or not.

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Referral

Communicable Diseases Act

If you suspect that have been infected with a contagious disease you must seek care at your healthcare centre. Test and treatment is free of charge for diseases that are included in the Communicable Diseases Act. If you have a disease that is included in the act you need to inform the clinic about how you have contracted the disease and who you might have infected.

Interpretation services

Language interpreter, sign language interpreter, speech-to-text interpreter or deaf-blind interpreter

If you have problems speaking or understanding Swedish you are entitled to receive help from an interpreter when you visit healthcare and dental care. If you are deaf, deaf-blind or have impaired hearing you have the right to receive interpretation in your day to day life. The interpretation centre is located in Karlskrona. Here you can find sign language interpreters, deaf-blind interpreters, interpreters for people who became deaf when they were adults and interpretation coordinators. Interpretation services are free of charge. If you are hard of hearing there are also other services that you can use.

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Interpretation into other languages

Interpretation services for disabled persons

Interpretation centre

Professional secrecy and confidentiality

Everyone who works in the healthcare industry is covered by professional secrecy. This entails that no one that works in healthcare may reveal information about you without your approval. Professional secrecy applies to all employees in Region Blekinge, including staff that works with something other than care. Professional secrecy continues to apply even after the employment has ended.

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Professional secrecy and confidentiality

Healthcare guarantee

The healthcare guarantee specifies what the maximum time is that you should have to wait before you come in contact with healthcare and receive the care you need.

  • You should be offered contact with the healthcare centre on the day when you seek help.
  • You should be offered a visit to licensed staff at the healthcare centre within 3 days, if needed.
  • You should be offered a visit to the specialty clinic within 90 days, if needed.
  • You should be offered treatment within 90 days, if needed.
  • Children and adolescents who are suffering from psychological ill health should receive an appointment for a visit to pediatrics and youth psychiatry as soon as possible, but no later than within 30 days.

If the healthcare centre or hospital is unable to offer you a visit or treatment within the guarantee time you should receive help somewhere else, as close to your home town as possible.

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Care guarantee

Choosing a healthcare centre

You can choose which healthcare centre you wish to belong to. This is usually referred to as registering yourself. It may involve a healthcare centre close to your home or work, or in another region. During the year you will be able to register yourself directly through 1177.se. You can already choose a healthcare centre through a form that is available at 1177.se and at the healthcare centre.

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Choosing a healthcare centre in Blekinge

Choosing a specialty care clinic

If you need open specialized care, in other words care that you can receive without being hospitalized, you can choose which clinic you wish to seek help from, without a referral. The best thing is still to contact your healthcare centre so that they can help guide you to the right place. One exception to this is ophthalmology where you need a referral from an ophthalmologist or doctor if you are over 18 years old.

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Choosing a specialty clinic in Blekinge

Healthcare centres in Health Choice (Hälsoval) Blekinge

These healthcare centres have been approved by Region Blekinge. You can find contact information, telephone hours and other information at 1177.se

Karlshamn municipality

Brunnsgård healthcare centre: 0454-73 27 00

Läkarhuset in Karlshamn: 0454-395 00

Samariten healthcare centre: 0454-73 34 02, with a medical clinic in Mörrum: 0454-73 34 00

 

Karlskrona municipality

Hälsohuset for everyone: 0455-35 55 00, with a medical clinic in Vedeby: 0455-35 55 00

Jämjö healthcare centre: 0455-73 56 00

Kungsmarken healthcare centre: 0455-61 94 00, with a medical clinic in Tving: 0455-33 05 05

Lyckeby healthcare centre: 0455-73 55 00

Nättraby healthcare centre: 0455-73 57 20

Rödeby healthcare centre: 0455- 73 56 55

Trossö healthcare centre: 0455-73 57 55

Wämö healthcare centre: 0455-73 54 30

 

Olofström municipality

Familjeläkarna (Family physicians) in Olofström: 0454-919 99

Läkehjälpen in Olofström: 0454-337 60

Olofström healthcare centre: 0454-73 31 00

 

Ronneby municipality

Capio Citykliniken: 0457-340 70

Kallinge healthcare centre: 0457-73 17 90, with a medical clinic in Bräkne-Hoby: 0457-73 18 20

Ronneby healthcare centre: 0457-73 14 00

 

Sölvesborg municipality

Sölvesborg healthcare centre: 0456-73 13 10

Valjehälsan: 0456-329 60

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