Rules and rights

Patient Guide

Patientguiden - engelskaThe content concerns Blekinge

The Patient Guide 2021 gives you an overview of what you should do if you get sick, what rules apply in Region Blekinge and what rights you have as a patient.

Healthcare Guide 1177

Healthcare Guide 1177 is a 24/7-open service from Sweden's regions.

Healthcare Guide 1177 by phone

Call 1177 if you need medical advice. The nurses at Healthcare Guide 1177 answer your questions, give you advice and guide you right in the care.

Healthcare Guide 1177 on the web

1177.se is a gathering place for advice, information, inspiration and e-services for your health, care and dental care. Read about diseases, treatments, rules and rights or ask an anonymous question and get a personal answer. Find and compare care clinics and log on to e-services on Healthcare Guide 1177 to contact healthcare.

Visit 1177.se or call 1177 for medical advice. Open 24/7.

E-services makes your everyday life easier

E-services make your everyday life easier

By using the services of Healthcare Guide 1177 you can view your medical records, contact healthcare in a safe way and conduct your healthcare matters twenty four hours a day. At 1177.se you will find the e-services offered by your health centre or clinic.

Contact healthcare

Through e-services at 1177.se you can contact your healthcare centre or clinic twenty four hours a day. You can re-schedule or cancel appointments, ask your doctor or nurse questions, renew prescriptions and medical aids.

Schedule, reschedule and cancel your appointment

All healthcare centres, most clinics at the hospitals and child healthcare in Region Blekinge offer the possibility of using the e-services to ask healthcare to cancel and reschedule appointments. We also offer the option of scheduling, rescheduling and cancelling appointments yourself directly at 1177.se.

Read your journal online

Those who have received care in Blekinge and are over 16 years old have the opportunity to read their patient record for health and medical care online. It gives you the opportunity to prepare for visits to the health care and afterwards understand what happened and what was said. You can also show and discuss with relatives. Those who are guardians can read their child's medical record information via their own login until the child turns 13 years old. Thereafter the child needs their own login.

Keep track of prescriptions, maximum health bill and certificates

Via the e-services, you can see all the prescriptions you have been prescribed and which medicines you have picked up at the pharmacy. In addition, you will see how much you have left until you reach the maximum health bill for medicines. You can also read, download and send your medical certificates.

Sms-reminder

SMS reminders about your visits to the healthcare and dental care are a convenient way to not miss booked appointments. Activate the service via the e-services (does not apply to dental care) or notify the reception. The SMS reminder works for visits to the health care center, the hospital and the dental care.

This is how you reach the e-services

To use e-services, log in to 1177.se. The easiest way to do this is with e-identification that you receive from a bank or the Swedish Tax Agency. You can install your e-identification in a mobile, tablet or computer. In addition to e-identification - BankId, you can also use Freja eID Plus to log in to the e-services.

Read more

E-services.

How to seek medical care

1177 Healthcare guide – healthcare advice twenty four hours a day

At 1177.se you can find information about what you can do yourself in order to feel better and recover more quickly. Here you can also find all the necessary contact information pertaining to healthcare. When you call 1177 you will receive advice from a nurse about what you yourself can do and where you should turn if you need care. The number works all over the country – twenty four hours a day every day of the year.

The healthcare centre – your first choice in the case of an injury or illness

Contact your healthcare centre first! There you will receive help if you have injured yourself or if you are not feeling well. The staff at the healthcare centre has experience and knowledge when it comes to most injuries and illnesses. If it is necessary you will be sent to the hospital. When the health centre is closed you can seek medical care at the county’s two evening and weekend on-call centres by dialing 1177.

112 and the emergency room – care in serious and life-threatening situations

At the emergency room you will receive help if you become seriously ill or seriously injured in an accident. Patients with the most urgent need of medical care will always be tended to first. In Blekinge there is an emergency room at Blekinge Hospital in Karlskrona. It is open twenty four hours a day.

The emergency number 112 is available if you or someone nearby is in need of immediate emergency care.

Important telephone numbers

Do you have questions but don't know where to turn? Do you want to come in contact with employees within Region Blekinge? Our switchboard operators are happy to answers questions or help guide you to where you need to go. If you are phoning from a mobile phone you can dial your local area code or use Karlskrona’s area code below.

Switchboard (twenty four hours a day): 0455-73 10 00

Healthcare advice

Advice from a nurse about what you yourself can do and where to turn if you need advice.

Healthcare advice (twenty four hours a day): 1177

Patient transport services

Schedule or cancel a trip: Blekingetrafiken’s booking centre: your area code -165 00

Questions about patient transport services: 0455-73 10 97

The patient  board

If you are dissatisfied or if you have any questions or opinions about healthcare and dental care you can contact the patient board (Patientnämnden).

Read more

Contact information, forms and a power of attorney

The office of the Health and Social Care Inspectorate: 0455-73 10 90

How healthcare works

This will give you an overview of some of the different parts of healthcare. At 1177.se/Blekinge you can read more about how to seek medical care at the right clinic.

Healthcare centre

You should almost always seek help at the healthcare centre first when you are sick or are experiencing a problem. At the healthcare centre you will receive help when you have sustained an injury or are not feeling well. You can also get help to prevent illness here. For example, you can get help with vaccinations, dietary advice and help quitting smoking or drinking alcohol.

On-call centre

When the healthcare centre is closed you can seek medical care at the on-call centre by dialing 1177. There are two on-call centres in Blekinge; one in Karlshamn and one in Karlskrona. You can seek medical care at the on-call centre if you are experiencing problems that cannot wait. If the situation is life-threatening you should instead go to the emergency room in Karlskrona or dial 112.

The emergency room

At the emergency room you can get help if you are urgently ill or have been seriously injured in an accident. The emergency room is located at Blekinge Hospital in Karlskrona and is open twenty four hours a day.

Do not visit the emergency room if you are experiencing a minor problem. They need to prioritize serious medical conditions and accidents. If you are experiencing minor problems you will most likely need to wait for a long time. You may also be referred to an on-call centre or healthcare centre. If you are not sure of how serious your medical condition is you can phone 1177 in order to consult with a nurse. Call the emergency number 112 if you or someone nearby is in need of immediate emergency care.

Specialty care

A specialty clinic is especially adapted to care in special areas, such as skin, eyes, gynecology or ear, nose and throat specialty. In some cases you can contact the clinic directly. In other cases you need a referral from a doctor at the healthcare centre.

Read more

Referral

Specialty care

Pediatric healthcare

Pediatric healthcare offers preventative healthcare, medical examinations and vaccinations for all children under the age of six as well as help and support for parents – individually or as a group.

Women’s healthcare

Women’s healthcare offers advice and support concerning sex and intimacy, contraceptives, sexual transmitted diseases and abortion. Women’s healthcare offers regular visits for expecting parents during the pregnancy and monitors the health of mother and child.

Read more

Pregnant       

Geriatric clinic

Several healthcare centres have a geriatric clinic for elderly people in an effort to create closeness, accessibility and continuity in their medical care. Here you can get help, support and more cohesive medical care. For example, you will have more time for talking during each visit and it is easier for you to contact the clinic through a direct number without the need to press different buttons in order to make selections.

Youth clinic

If you are under the age of 26 you can also turn to the nearest youth clinic if you, for example, need someone to talk to, if you have any questions about sex and intimacy, need contraceptives or want to get tested for sexually transmitted diseases.

Read more and find contact information

Contact information

UMO.se

Mental health

If you are young and not feeling well you can turn to student health, the youth clinic or your healthcare centre. If you are experiencing acute psychological problems you can contact a child and youth psychiatric clinic (BUP), the emergency care team in Karlshamn or the psychiatric emergency clinic in Karlskrona. You can always call 1177 for advice.

If you are an adult who's not feeling well you should contact your healthcare centre first. If you are in urgent need of psychiatric care you should turn to the emergency care team in Karlshamn or the emergency psychiatric clinic in Karlskrona. You can always call 1177 for advice.

Read more

Seek psychiatric care in Blekinge

Medical aids

You may need prescriptions for medical aids in order to cope with your everyday life. Medical aid centres have different types of medical aids, for example for disabled persons, medical devices for treatment, cognition aids, communication aids and vision aids.

Read more

Medical Aids

Medical screenings

Cervical screening test

Thanks to cervical screening tests, early cell changes can be detected and treated, so that they don't develop into cervical cancer. Women aged 23-50 are called in for a screening every three years and women aged 51-65 every five years. Cervical screening tests are done within the women’s healthcare. You can reschedule your appointment by logging into 1177.se

Read more

Cervical screening test

Mammogram

A mammogram is an X-ray examination of the breasts with the use of a special X-ray technique that provides detailed images. A mammogram examination can detect breast cancer before it causes any symptoms or before it even feels in the breast. Women aged 40-74 are called for a mammogram every other year.

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Mammogram

PSA test

Blood tests to detect prostate changed (PSA) are not performed routinely. PSA is a blood test that is included in the examinations that you undergo when your prostate is examined or if you are experiencing problems urinating. You can also take a PSA test if you are concerned about prostate cancer.

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PSA test

Ultrasound examination of the aorta

With the help of an ultrasound examination one can detect abdominal aortic aneurysms. Men in Blekinge who are 65 years old are called in for an examination.

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Ultrasound examination

Chlamydia and gonorrhea test

If you are registered in Blekinge and are over the age of 15 you can order a free chlamydia and gonorrhea test online. There is no charge for getting tested and being treated for chlamydia and gonorrhea, regardless of whether you take the test at a clinic or online.

Read more

Chlamydia test online

Home care

If you are unable to get to healthcare due to illness or disability you can receive home care. This way you can continue living at home even if you have a large need for medical care. The municipalities are responsible for home care in Blekinge.

Read more

Home care

Private care providers

Region Blekinge have agreements with private healthcare centres and specialists. In primary care all healthcare centres have the same mission, regardless of whether they are public or private. Patient fees, rules regarding patient transport services and other patient rights are always the same when you seek medical care at our clinics. However, if you are seeking medical care from a private care provider that does not have a contract with Region Blekinge or in another region, other rules and fees may apply.

How dental care works

This is an overview of some of the different parts of dental care.

Advice online

At 1177.se you can find advice about dental care. You can find articles, films and reports on the topic.

Read more

Teeth

Dental care

Advice over the phone

Contact your dental clinic or dial 1177 for advice.

When you are in need of dental care

The Swedish Public Dental Care consists of both general dental clinics and specialty dental clinics. You should contact the general dental clinic that you are registered with. If needed, you will get to visit a specialty dental clinic.

Read more

Contact information to dental clinics in Blekinge.

When you have a severe toothache

If you are experiencing a severe toothache you should phone your general dental clinic. If you are experiencing a severe toothache during the weekend you can phone Region Blekinge’s switchboard at 0455-73 10 00 in order to find out which dental clinic is on-call.

Accident with tooth damage

If you have had an accident with a dental injury and all dental clinics are closed, you should contact the emergency unit for help.
Call Region Blekinge’s exchange on telephone number 0455-73 10 00 or 0454-73 10 00 and they will help you.

Children and adolescents

Children and adolescents have free dental care up to the age of 23. The National Dental Service is responsible for children under the age of three, when aged 3–23 free choice of dentist in the county applies. You can choose to have your dental care at one of the public dental care clinics or at a private clinic.

Adults

The year you turn 24, dental care ceases to be free of charge, but then you are instead covered by the state dental care support.

If you wish, you will continue to be called for examinations even after you turn 24 years old. Otherwise, you must book an appointment with a dentist or dental hygienist yourself.

If you are not satisfied

In the first instance, contact the person who treated you. You can also turn to the head of department or the Patient Board.

Read more

If you are not satisfied with your dental care

Fees for healthcare

Visits to primary care and emergency center

Visits to doctors (including the emergency center): SEK 150.

Distance contact by telephone that replaces a physical visit to a unit: SEK 100 (except for the youth clinic, which is free of charge).

Visits to a care provider other than a doctor: SEK 100.

Visits to the assistant nurse in primary care: no fee.

Distance contact via video meeting: the same fee as if the contact took place via a physical visit, however at least SEK 100 (exception the youth clinic, which is free of charge).

Visits to psychiatry or habilitation

Visits to all professional categories: SEK 150.

First consultation visit (with some exceptions): SEK 100.

Distance contact by telephone that replaces a physical visit to a unit: SEK 100 (excluding habilitation, which is free of charge).

Visits within child and adolescent psychiatry: no fee.

Visits within the habilitation: no fee.

Distance contact via video meeting: the same fee as if the contact took place via a physical visit (except for the habilitation which is free of charge).

Visits within Blekinge Hospital

Visits to doctors: SEK 300.

Visits to doctors at the emergency department: SEK 400.

Exception: First consultation visit (with certain exceptions): SEK 100.

Distance contact by telephone that replaces a physical visit to a unit: SEK 100.

Visits to a care provider other than a doctor: SEK 100.

Care at home after an assessment car or ambulance has been alerted, and you do not have to go to the care: SEK 100.

Distance contact via video meeting: the same fee as if the contact took place via a physical visit.

Visits to private doctors and private physiotherapists

For private doctors who have an agreement with Region Blekinge or medical care compensation, the patient fee for visits is at most the same fee as for care within Region Blekinge.

For private physiotherapists with compensation from Region Blekinge, the patient fee for visits is at most the same fee as for care within Region Blekinge.

Sampling and health examinations

Sampling due to illness: no fee.

Referral visit for X-ray: SEK 100.

Mammography (to detect breast cancer): no fee.

Screening of the aorta: SEK 150.

Gynecological cell sampling: no fee.

Examinations unrelated to illness: fee according to hourly rate.

Some certificates, for example to insurance companies for canceled travel: fee according to hourly rate

Fees when you are hospitalized within Blekinge Hospital and psychiatry

Children and adolescents up to and including the year they turn 19: no fee.

Persons who are compulsorily cared for in accordance with the Act (1991: 1129) on psychiatric care (LRV) or Act (1991: 1128) on psychiatric compulsory care (LPT): no fee.

Adults from the year they turn 20: SEK 100 per day.

Vaccination

The basic fee for vaccination is SEK 300. Then the cost of the vaccine will be added. Vaccination against influenza and pneumonia (applies to the vaccine Pneumovax) is covered by the maximum health bill.

Some risk groups are vaccinated against seasonal flu free of charge:

  • vaccination against influenza and pneumonia for those 65 years of age or older: no fee
  • vaccination against influenza for pregnant women (after week 16 of pregnancy): no fee.

Aid

Some aids are free of charge, others are considered self-care and are paid for by you. You can borrow some aids, and you return them when you no longer need them.

Here are a few examples of aids and personal fees:

  • crutches and support sticks, children and young people up to and including the year they turn 19: no fee
  • crutches and support sticks: SEK 100 each or per pair (you buy the crutch or stick)
  • testing and follow-up of hearing aids: SEK 1 200.

The above personal fees for aids are not included in the maximum health bill.

Costs for absent visits

If you are unable to come to an appointment, you must notify us. You must cancel the visit at least 24 hours in advance. Visits for day surgery require more planning of health care and must therefore be canceled at least 72 hours in advance. Log in to 1177.se or call the unit.

If you miss a booked appointment or cancel or change the time too late, you will have to pay a fee, even if you have a free card or if the visit is free of charge. An invoice fee of SEK 50 will be added:

  • day surgery: SEK 1 000
  • other visits: SEK 300
  • adolescents 18-19 years: SEK 100 for all types of absent visits.

Pay with cash, card or e-invoice

You can pay with cash, card or invoice. You can also receive your invoices as an e-invoice.

Maximum health bill for healthcare

Save your receipts for patient fees. When you have paid SEK 1,150 in patient fees within a period of twelve months, you are entitled to a free card for medical care. The free card is personal and valid for a twelve-month period from the day of your first care visit.

The maximum health bill does not include fees for health checks, certificates or testing and post-check of hearing aids. Fees if you are absent from a booked visit and fees for being hospitalized are also not included.

Region Blekinge’s maximum health bill includes the visit fee and vaccine cost for influenza vaccination and vaccination against pneumonia, as well as the visit fee for dental treatment for patients with special needs. Fees for vaccinations other than against influenza and pneumonia are not included.

Read more

Maximum health bill.

Fees for dental care

Dental care fees

Children and young people receive free dental care until the year they turn 23, both in public dental care and at private dentists who have an agreement with Region Blekinge. From the year you turn 24, you pay a fee according to the dental care rate. You can request a cost estimate for the treatment before starting the treatment or ask for the price list.

Read more

How much does dental care cost in Blekinge?

Costs for absent visits

Cancel or change time no later than 24 hours before the visit by notifying the clinic. If you miss a booked visit or cancel the appointment too late, you will have to pay a fee, even if the visit was free of charge from the beginning. Children and young people aged 0–18 pay SEK 200. From the year you turn 19, you pay up to 920 SEK for missed visits to general dental care and up to 1,115 for missed visits within specialist dental care. An invoicing fee of SEK 50 will be added.

Healthy dental care

Healthy dental care is regular dental care at a fixed price. You can sign a healthy dental contract from the year you turn 23. It takes effect from 1 January of the following year and is valid over three years and the fee is determined after an examination by a dentist or dental hygienist.

Read more

Healthy dental care

State dental care support and maximum health bill

From the age of 24, you are covered by the state dental care support.

This includes:

  • General dental care allowance, ATB. Those who are between 24 and 29 years old or over 65 years old receive SEK 600 in grants, and those who are between 30 and 64 years old receive SEK 300 per year.
  • Special dental care allowance, STB. You can receive SEK 600 per six months for certain illnesses and disabilities. The grant applies to examination and preventive dental care.
  • Maximum health bill. This means that the Swedish Social Insurance Agency pays part of your treatment costs. The costs are based on reference prices set by the Swedish Dental and Pharmaceutical Benefits Agency (TLV). You pay the entire cost of your dental care up to SEK 3,000. You will then receive dental care support for parts of the costs that exceed that amount and pay:
  1. 50 percent of the treatment cost between SEK 3 000 and SEK 15 000
  2. 15 percent of the treatment cost that exceeds SEK 15 000.

Necessary and seeking dental care

If you need special help with dental care due to a long-term and large need for care, you can get so-called necessary dental care. It can, for example, be the municipal nurse, the district nurse or the aid assistance officer who assesses whether you need special help with dental care. You will then receive a green card that entitles you to a free oral health assessment once a year, when the public dental care staff visits you at home or at the accommodation. The green card must always be shown at dental visits. Dental care then costs as healthcare and is included in the healthcare's maximum health bill. Those who are 85 years and older pay no fee at all.

Dental care in connection with diseases and treatments

There are a number of diseases, conditions and inconveniences where certain dental care can be included as part of the treatment of the disease. Dental care then costs as healthcare and is included in the healthcare's maximum health bill. Those who are 85 years and older pay no fee at all.

Dental care as part of disease treatment: It is only the dental care that is related to the disease or the disease treatment that is included, it applies for a short time and always after examination by the assessment dentist. You have to pay for other dental care yourself.

Dental care due to long-term illness or disability: If you have great difficulty in maintaining oral hygiene   due to a long-term medical treatment or disability, you may be entitled to dental care support. Your doctor will write a special certificate which you will submit to the assessment dentist. If you are entitled to special dental care support, you will receive a blue card that must be shown at the dental care visits.

Read more

Teeth

Dental care

Patient transport services – how to travel to and from healthcare

Below is an overview of what applies when you travel to and from healthcare in Blekinge, as well as outside the county when you have a referral.

In connection with visits or treatments you can travel to and from healthcare and specialty dental care by train and bus free of charge. If there are medical reasons for why you need to use a difference type of transportation you can receive some compensation as well. However, we do not pay compensation for trips to and from primary care (for example the healthcare centre or the on-call centre) or the Swedish Public Dental Service’s general dental clinics.

Train and bus

In order to travel free of charge you must show the bus driver or conductor the proof of travel that will be sent to you along with your invitation. The proof of travel is valid for a return trip and for the route and date that is on the paper. The proof of travel is personalized and in the case of a ticket inspection you must be able to show I.D.

There is a free of charge connecting bus in the hospital area in Karlskrona. The bus is handicap-friendly and travels from Bergåsa station every five minutes between 6:20am and 5:00pm Monday through Friday.

If you have a referral to a care provider outside the county you may be entitled to a free return trip. You will need a certificate, which Region Blekinge will send to Blekingetrafiken and the trip must be booked through Blekingetrafiken’s booking centre at least three days in advance. If you seek medical care outside of the county on your own, you will need to pay for your trip yourself.

If you are travelling with Region Blekinge’s buses Ekoxen to Malmö or Linnéan to Växjö you will need a certificate. Region Blekinge will send the certificate to Blekingetrafiken and the trip must be booked through Blekingetrafiken’s booking centre. If you want a connecting trip from your home to the bus it will cost SEK 20, which you will pay in cash to the driver. Read more about this in the section on connecting trips.

Blekingetrafiken’s cars and special vehicles

If you are not able to take the bus or train due to your medical condition you can travel with Blekingetrafiken’s cars and special vehicles instead. You will then need a certificate specifying your medical conditions, which must be signed by care staff, or a mobility service certificate. The special vehicles are especially fitted with wheelchair spaces and a ramp. The trip is from door to door and you need to be prepared to travel together with other passengers. Book your trip as early as possible through Blekingetrafiken’s booking centre. The fee that you need to pay for a one-way trip is SEK 60, which you pay in cash to the driver.

Connecting trips to or from trains, buses and flights

If the nearest stop or station is far from your home you can book a connecting trip through Blekingetrafiken’s booking centre. The fee that you need to pay for a one-way trip is SEK 20, which you pay in cash to the driver. The proof of travel is not valid as a ticket for your connecting trip.

If you have not booked your connecting trip through Blekingetrafiken’s booking centre, for example a connecting trip outside the county, you must pay the cost yourself when you travel. In order to be reimbursed afterwards you need to fill out and send in a travel expense form along with receipts.

Private car

In order to receive reimbursement for travel with a private car you need to fill out and send in a travel expense form. The fee that you need to pay yourself for a one-way trip is SEK 100 (mileage allowance is SEK 12). If you on your own initiative decide to seek medical care outside the county you need to pay for the trip yourself. Parking fees are not reimbursed.

Flight

In order to travel by air you need a medical certificate issued by Region Blekinge. The certificate is sent by Region Blekinge to Blekingetrafiken. The trip must be booked through Blekingetrafiken’s booking centre at least three days in advance. You do not need to pay a fee.

Transport to your home from healthcare

If possible you should at first hand use public transportation, in other words train or bus. If you have travelled to a healthcare facility using Blekingetrafiken’s car or special vehicle there is no guarantee that you will get to use the same type of transportation when you go home. Your medical condition will determine how you travel.

Accompanying person

The need for an accompanying person must be medically motivated and verified with a certificate. The expenses for the accompanying person are reimbursed without any deductions for own costs. If a private car is used for the trip, a fee will be deducted for trips where you as a patient are travelling in the car. For example, when an accompanying person drives you to a healthcare facility and travels back alone a deduction for the trip is made, but no deduction is made for the trip home. Accompanying persons will not receive compensation for loss of income and food expenses.

Travel expense form

In order to receive travel reimbursement you must fill out a form that you can print out at 1177.se. You'll find the form here. You can also receive it at our clinics, by phoning 0455-73 10 97 (weekdays between 9am -12pm) or through email: helpdesk.sjukresor@regionblekinge.se.

Send the form along with receipt or medical care certificate to:

Region Blekinge
Ledningsstöd, redovisning
371 81 Karlskrona

High-cost protection and exempt card for patient transport

High-cost protection for patient transport is SEK 1 800. That means that you do not need to pay more than SEK 1 800 in fees for patient transport during a twelve month period, starting from the date of your first patient transport.

Booking and canceling patient transport

Call Blekingetrafiken’s booking centre to book your trip well in advance. Travel outside the county must be booked at least three days prior to the trip.

Telephone number: 0455-165 00 (or your local area code in Blekinge)

Open: Monday to Friday 6:00am – 9:00pm, Saturday, Sunday and holidays 8:00am – 9:00pm.

When the booking centre is closed, urgent trips that do not require an ambulance can be booked by phoning 0455-122 67 (or your local area code in Blekinge).

Questions about patient transport

If you have any questions about regulations and compensation for patient transport you can phone Region Blekinge at 0455-73 10 97.

Read more

Patient transport services

Regulations and rights from A to Z

Biobanks

When you visit healthcare you may need to give a sample. If the sample has to be saved for more than two months it will be stored in a biobank. The sample is saved in order for you to receive good care in the future, but it can also be used for research. You should receive information and give your consent.

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Biobank Act

Choosing a healthcare centre

You can choose which healthcare centre you wish to belong to. This is usually referred to as registering yourself. It may involve a healthcare centre close to your home or work, or in another region. During the year you will be able to register yourself directly through 1177.se. You can choose a healthcare centre through a form that is available at 1177.se and at the healthcare centre.

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Choosing a healthcare centre in Blekinge

Choosing a specialty care clinic

If you need open specialized care, in other words care that you can receive without being hospitalized, you can choose which clinic you wish to seek help from, without a referral. The best thing is still to contact your healthcare centre so that they can help guide you to the right place. One exception to this is ophthalmology where you need a referral from an ophthalmologist or doctor if you are 18 years or older.

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Choosing a specialty clinic in Blekinge

Communicable Diseases Act

If you suspect that have been infected with a contagious disease you must seek care at your healthcare centre. Test and treatment is free of charge for diseases that are included in the Communicable Diseases Act. If you have a disease that is included in the act you need to inform the clinic about how you have contracted the disease and who you might have infected.

Healthcare guarantee

The healthcare guarantee specifies what the maximum time is that you should have to wait before you come in contact with healthcare and receive the care you need.

  • You should be offered contact with the healthcare centre on the day  you seek help.
  • You should be offered a visit to licensed staff at the healthcare centre within 3 days, if needed.
  • You should be offered a visit to the specialty clinic within 90 days, if needed.
  • You should be offered treatment within 90 days, if needed.
  • Children and adolescents who are suffering from mental illness should receive an appointment for a visit to pediatrics and youth psychiatry as soon as possible, but no later than within 30 days.

If the healthcare centre or hospital is unable to offer you a visit or treatment within the guarantee time you should receive help somewhere else, as close to your home town as possible.

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Care guarantee

Health choice (Hälsoval) Blekinge

Health Choice Blekinge entails that you can choose between healthcare centres owned by Region Blekinge and private healthcare centres. You can switch healthcare centres as many times as you like. All healthcare centres within Health Choice Blekinge have been approved by Region Blekinge.

In order for the healthcare centre to be approved it must offer the basic mission determined by Region Blekinge, which among other things contains basic healthcare, advice, preventative efforts, rehabilitation, pediatric care and efforts involving psychological health. Health screenings or medical examinations are not included in the basic mission and is not something that is offered by all healthcare centres.

Identification

Always show identification when you go for healthcare visits.

If you are not satisfied with your care

As a patient, you have the right to be treated with respect and receive comprehensible information about your state of health and about the examinations and treatments that are proposed. You should get good care of good quality. If you are not satisfied with the care you have received, or if you are dissatisfied with the treatment, you have the right to complain and leave comments. In the first instance, contact the healthcare professional who has performed the examination or treatment directly. You can also contact the head of the unit where you received the care.

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If you are not satisfied with your care

Drug insurance

There is an insurance that compensated for unforeseen injuries that have been caused by drugs. Known adverse reactions can be compensated if they are unusually severe.

The Patient Board

If the contact between you and the care staff does not work for any reason, you can contact the Patient Board in Blekinge. The committee consists of politicians, but it is officials who handle matters. Everyone on the Patient Board has a duty of confidentiality.

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Contact information to the Patient Board

The health care inspection, IVO

IVO is a supervisory authority for health care and dental care. IVO checks that care is safe, has good quality and that laws and regulations are followed.

Patient insurance

If you are injured in connection with an examination, care or treatment in health care or dental care that a region finances, you may be entitled to compensation from the patient insurance.

Pharmaceutical insurance

There is an insurance policy that compensates for unforeseen injuries caused by drugs. Known side effects can be compensated  if they are unusually severe.

Interpretation services

Language interpreter, sign language interpreter, speech-to-text interpreter or deaf-blind interpreter.

If you have problems speaking or understanding Swedish you are entitled to receive help from an interpreter when you visit healthcare and dental care. If you are deaf, deaf-blind or have impaired hearing you have the right to receive interpretation in your everyday life. The interpretation centre is located in Karlskrona. Here you can find sign language interpreters, deaf-blind interpreters, interpreters for people who became deaf when they were adults and interpretation coordinators. Interpretation services are free of charge. If you are hard of hearing there are also other services that you can use.

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Interpretation into other languages

Interpretation services for disabled persons

Interpretation centre

Medical aids

If you have a disability and need medical aids in order for your life to function as well as possible you can contact an occupational therapist, physiotherapist, speech therapist, vision therapist or doctor. They are examples of professional groups that prescribe medical aids after an assessment of your needs has been done. You can for example reach them through your healthcare centre, habilitation, vision centre or municipality care.

Some medical aids are free of charge while others are considered self-care and are paid for by you. You may borrow certain medical aids and return them when you no longer need them. At 1177.se you can use a database to search for medical aids.

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Medical aids

Patient journal

When you seek and receive care, a patient record is kept, mainly so that you will receive good and safe care. If there are X-ray answers, laboratory answers and photos, they must be included in the medical record. Only healthcare professionals who have a healthcare relationship with you have the right to read the medical record, this also includes, for example, medical secretaries. If you want to know who read the medical record, contact the care clinic and request a log extract. You can request that an incorrect statement be deleted and that a deviating sentence be entered in the journal.

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Patient journal

Prescription drugs

Most prescription drugs are subsidized by the government. That means that they are included in the high-cost protection. All drugs that are included in the high-cost protection are free of charge for children under the age of 18. Contraceptives are free of charge in Region Blekinge for women until they turn 26.

Sometimes there are equivalent drugs to those that you have been given a prescription for. The pharmacy must then switch to a cheaper drug if it is available. The Medical Products Agency decides which drugs are replaceable. The active substance must be the same.

Drugs that are flushed down the toilet or thrown in the garbage are harmful to the environment. You should therefore always bring any leftover drugs to the pharmacy. This also applies to transdermal patches.

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How much do prescription drugs cost?

Professional secrecy and confidentiality

Everyone who works in the healthcare is covered by professional secrecy. This entails that no one that works in healthcare may reveal information about you without your approval. Professional secrecy applies to all employees in Region Blekinge, including staff that works with something other than care. Professional secrecy continues to apply even after the employment has ended.

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Professional secrecy and confidentiality

Quality register

Healthcare staff regularly report information about treatments and results to different quality registers so that the quality of the care can be improved. All information is confidential and is treated in the same way as medical records are. It can be deleted when it is no longer needed. You can decline to participate or at any time request that information be deleted.

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National quality register

Referral

Sometimes you may need care at another clinic than the one you have been visiting. If so you may need a referral. Some of our specialty clinics require a referral or a self-referral where you as a patient describe your medical condition and why you are seeking care. Use the form self-referral which is available at 1177.se or write a letter. Regardless of whether a doctor’s referral or a self-referral is sent, specialty care will decide whether you are in need of specialty care or not. Within dental care a referral is always required to get specialist dental care in Blekinge or outside the county.

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Referral

Spiritual care

The hospital church in Karlshamn and Karlskrona is available to patients, family members or staff in Region Blekinge if you need somebody to talk to or someone just to listen to you. You are welcome regardless of what your religion or belief is. We can arrange for contact with representatives from different beliefs and religions. You can reach the hospital church by calling the switchboard at 0455-73 10 00.

State allowance for eyeglasses for children

Children and adolescents between the ages of 0 to 19 who are visually impaired can receive an allowance for glasses. You must pay for the eye exam by an optician. Children up to the age of 8 receive SEK 800 for single vision lenses and SEK 1 000 for multifocal lenses. The allowance is paid to you several times if you have a prescription or referral. Without a prescription or referral, 12 months must pass between allowances. Children between the ages of 8 and 19 receive SEK 800.

The Patient Act

The Patient Act describes what information you should receive about your care and what your options are when it comes to choosing the care you need. The information should be adapted to your situation and your conditions.

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Patient Act

Child rights

A child should be allowed an opportunity to express their opinion. If the child is small this can be done together with you as the legal guardian, but the older the child is the more important it is that the child gets to be a part of their own care. In order to be active in their own care and make decisions it is important that the child also understands the information.

Choosing care

The Patient Act gives you the right to choose which clinic you wish to contact in order to receive open care, provided that the clinic has a contract with a region. This applies all over the country and in both primary care as well as specialty care. The care that you receive depends both on the rules where you are registered and where you want to seek care. If you seek care on your own initiative in another region you will need to pay for travel expenses and accommodations yourself.

New medical assessment

If you have a life threatening or particularly serious illness or injury you can request a new medical assessment by another doctor. You can also on your own initiative seek care from another care provider. In those cases you will need to pay for travel expenses and accommodations yourself. Most regions do not require a referral for open specialized care.

Permanent care contact person

A permanent care contact person is a contact person who coordinates your care situation if you have many care contacts. It may for example be a doctor at the healthcare centre or at a specialty clinic but also other staff that you are in contact with. You can request to have a permanent contact person.

Permanent doctor contact

Permanent doctor contact is the doctor that you are in contact with when you seek medical care in primary care. You are entitled to permanent doctor contact at your healthcare centre but you are not permitted to choose who that doctor will be.

Personal data

Every time you seek medical care or dental care Region Blekinge registers information about you. It may for example be your personal identity number, your name, address or information about your health. The data is needed in order for you to receive good, safe and secure medical care and dental care. You have the right to, once a year, request information about what personal data we have registered without any cost. The request should be written and signed and sent to the data protection representative in Region Blekinge. E-mail to dataskyddsombud@regionblekinge.se.

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Personal data in healthcare

The Swedish Act Concerning Support and Service for Persons with Certain Functional Impairments (LSS)

The purpose of this act is for people with disabilities to receive the support they need to live a good and independent life to the extent that it is possible. LSS is a so called rights act. That means that you can go to a court of law to demand the rights that are included in the act.

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The Swedish Act Concerning Support and Service for Persons with Certain Functional Impairments

Treatment and discrimination

It is our ambition to have a patient-centered approach in how we work. Among other things, this means that we want you as a patient to be involved in your own health and care and that the staff should, as much as possible, plan your care in consultation with you. This is done based on medical needs and with the help of available resources.

You have the right to be treated in a professional and dignified way regardless of gender, ethnicity, religion or religious belief, sexual preference, age, cross-gender identity or expression, or disability. This applies to both patients as well as family members. To a high degree, the opposite applies, in other words that patients and family members must treat the care staff with respect. As a patient you may have requests regarding staff but you do not have the right to make discriminatory demands to be treated by staff of a certain gender, ethnic origin, religious belief or such. If you make discriminatory demands and refuse treatment by certain staff it is regarded as you declining care.

Healthcare centres in Health Choice (Hälsoval) Blekinge

These healthcare centres have been approved by Region Blekinge. You can find contact information, telephone hours and other information at 1177.se

Karlshamn municipality

Brunnsgården healthcare centre: 0454-73 27 00

Läkarhuset in Karlshamn: 0454-395 00

Samariten healthcare centre: 0454-73 34 02, with a medical clinic in Mörrum: 0454-73 34 00

 

Karlskrona municipality

Hälsohuset för alla: 0455-35 55 00, with a medical clinic in Vedeby: 0455-35 55 00

Jämjö healthcare centre: 0455-73 56 00

Kungsmarken healthcare centre: 0455-61 94 00, with a medical clinic in Tving: 0455-33 05 05

Lyckeby healthcare centre: 0455-73 55 00

Nättraby healthcare centre: 0455-73 57 20

Rödeby healthcare centre: 0455- 73 56 55

Trossö healthcare centre: 0455-73 57 55

Wämö healthcare centre: 0455-73 54 30

 

Olofström municipality

Olofströmskliniken: 0454-919 99

Olofström healthcare centre: 0454-73 31 00

 

Ronneby municipality

Capio Citykliniken: 0457-340 70

Kallinge healthcare centre: 0457-73 17 90, with a medical clinic in Bräkne-Hoby: 0457-73 18 20

Ronneby healthcare centre: 0457-73 14 00

 

Sölvesborg municipality

Sölvesborg healthcare centre: 0456-73 13 10

Valjehälsan: 0456-329 60

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