You may file a report with the Health and Social Care Inspectorate (IVO) if you have sustained an injury while receiving health care. You may also report inadequate patient safety procedures. Generally speaking, IVO will not look into incidents that happened more than two years ago.
All injuries, as well as incidents that might have led to problems, may be reported regardless of whether the municipality, county council, region or a private provider was responsible. IVO examines not only the actions of individual caregivers but also the background and consequences. IVO makes proposals for what the caregiver should do to prevent a repetition of the incident.
As a result of your report, IVO may criticize a health centre, hospital, dental clinic, assisted living facility or specific healthcare professional. Your report and IVO’s decision are both public documents which are available to anyone.
IVO will conduct a separate inquiry if it concludes that a caregiver is unsuitable for their job. Following the inquiry, IVO may petition HSAN for suspension of the person’s licence to practise.
IVO forwards reports of incidents that may involve criminal conduct to the Police; for example, a caregiver may have been accused of sexual assault or physical abuse.
IVO also examines matters pursuant to Lex Maria. In such cases, the healthcare professional has reported an event that caused serious injury or might have done so. Irregularities at assisted living or other facilities, or the danger that they will occur, are to be reported to IVO pursuant to Lex Sarah.
A licence can be suspended
HSAN determines whether or not a caregiver may retain their licence to practise. While IVO generally files reports with HSAN, the Parliamentary Ombudsmen or Office of the Chancellor of Justice may do so as well.
- suspend the licence of a doctor or nurse who is guilty of medical malpractice
- require a trial period of up to three years during which the doctor or nurse must be monitored
- restrict or suspend a doctor’s right to prescribe medication